Last updated: July 13, 2026
These Terms of Service ("Terms") govern your use of OttoHQ ("Otto," "we," "us"). By using Otto, you agree to these Terms. If you do not agree, do not use Otto.
To use Otto you must provide accurate company information and connect an authorized QuickBooks account. Connecting Gmail is optional. You must be authorized to connect every account you provide and are responsible for the security of those accounts. You must promptly notify us of any unauthorized use.
You must be at least 18 years old and authorized to bind your company to these Terms.
Otto provides a business X-Ray and approval-gated collection follow-ups for QuickBooks Online users. Otto reads invoices, bills, customers, jobs, payments, and profit and loss data from your connected QuickBooks account. If you optionally connect Gmail, Otto scans sent mail and attachments with read-only access to identify invoice evidence that may be missing from QuickBooks. Possible invoices do not count in Otto's dollar analysis or drafts until you confirm them. Otto never posts changes to QuickBooks or changes Gmail, and no collection email sends without your explicit approval.
You agree not to:
If Otto offers you a paid plan, its price, billing period, and included service will be shown before you purchase. No charge is made without your agreement.
Paid fees are non-refundable except where required by law. We may change renewal prices with at least 30 days' notice. If you cancel during a paid billing period, your service continues through the end of that period.
Otto drafts collection emails but does not send without your approval. You are responsible for reviewing each draft before approving it and for the content of any communication Otto sends on your behalf after your approval.
Otto's dollar estimates and recommendations are informational and based on patterns observed in your own data. They are not guarantees of recovery or profit. We do not warrant that following Otto's recommendations will result in any specific financial outcome.
You own your data. We process it under our Privacy Policy. You grant Otto a limited license to access, process, and display your data only for the purpose of providing the service.
Otto connects to QuickBooks Online through Intuit and, at your option, Gmail through Google. Otto also uses service providers including DigitalOcean, Neon, Anthropic, and Resend. Your use of QuickBooks and Gmail is governed by Intuit's and Google's terms. Otto is not responsible for the availability or actions of third-party services.
You may disconnect Gmail from the report and may cancel Otto at any time by emailing [email protected]. On disconnection or cancellation, Otto revokes and deletes the applicable OAuth access credentials. Cached data is deleted within 7 days, subject to the audit retention described in the Privacy Policy.
We may suspend or terminate your account for breach of these Terms with reasonable notice unless the breach is severe (e.g., security abuse), in which case suspension is immediate.
Otto is provided "as is." We disclaim all warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation.
To the maximum extent permitted by law, Otto's total cumulative liability arising out of or related to these Terms or your use of Otto is limited to the amount you paid us in the 12 months immediately preceding the event that gave rise to the claim. In no event will Otto be liable for any indirect, incidental, special, consequential, or punitive damages.
You will defend, indemnify, and hold Otto harmless from any third-party claims arising out of your use of Otto in violation of these Terms or applicable law.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. Disputes will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.
We may update these Terms from time to time. Material changes will be announced to all active customers by email at least 14 days before they take effect. Continued use of Otto after a change indicates acceptance of the updated Terms.
Questions about these Terms: [email protected]